JumpCloud | Marketplace Partner

The article provides a comprehensive overview of the integration between JumpCloud and BambooHR, utilizing the SCIM 2.0 protocol for user provisioning. It outlines the steps for enabling the integration, including obtaining a JumpCloud API key and installing the integration within BambooHR. The article details what data synchronizes between the two platforms, including both standard and optional fields, and emphasizes the importance of the Work Email field as a key identifier. It also explains the handling of employee status changes, such as terminations or inactivations, and notes that deleted employees in BambooHR do not automatically remove users in JumpCloud. Guidance for triggering manual syncs and obtaining support for the integration is also included.

  • Mar 2, 2026
  • Knowledge

Title
JumpCloud | Marketplace Partner
Article Text

Purpose: To help you understand what JumpCloud is used for and how you can integrate it with BambooHR.

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Table of Contents

JumpCloud

An overview from BambooHR® Marketplace:

The JumpCloud SCIM User Provisioning App enables a direct integration between BambooHR and JumpCloud using the industry-standard SCIM 2.0 protocol. When enabled, employers can configure the automatic provisioning of employees from BambooHR as users in JumpCloud. Updated and terminated employees in BambooHR will also update users in JumpCloud accordingly. 

Employers can schedule when they would like updates to be sent and can choose which fields to send over to JumpCloud from a list of optional pre-mapped fields in the integration configuration settings.

You can learn more about JumpCloud in BambooHR Marketplace.

How do I enable the JumpCloud integration?

Only a user with at least administrator access in JumpCloud can set up this integration.

JumpCloud API Key

Before you enable the integration in BambooHR, you will need to create a new API key in JumpCloud. Click here for instructions on setting up the API key in JumpCloud. You will use this API key during the integration setup in BambooHR.

Install JumpCloud in BambooHR

If you do not see JumpCloud as an option in your Apps in BambooHR, please reach out to a support hero to get this added to your account.

Apps Settings

To enable the JumpCloud integration, log into BambooHR and navigate to Settings. Select Apps and click Install next to the JumpCloud integration.

Apps Settings

In order to install the JumpCloud integration, you need to set the following information:

  1. Which fields do you want to send to JumpCloud?: All available fields will be selected by default. If certain fields are not applicable for your company, you can deselect them here.
  2. Add JumpCloud provided API Key: Paste the API key you retrieved from JumpCloud here.

Once you click the Install button, your configuration will be saved and the integration will be active immediately. As part of the initial sync, you should start to see users populate into JumpCloud immediately. Going forward, any new employees, terminated employees, or employees who's syncing information has changed will automatically sync in real time.

What data syncs to JumpCloud from BambooHR?

Standard fields

BambooHR Field NameUpdate in BambooHR Triggers Sync to JumpCloudJumpCloud Field NameNotes
First NameYesFirst Name
Last NameYesLast Name
StatusYesStatusAn Inactive status in BambooHR will suspend access for that user in JumpCloud. 
Work EmailYesCompany Email Employee records will NOT sync to JumpCloud until a Work Email exists in BambooHR. This field will be used to identify matching users in JumpCloud with employees in BambooHR.
Work Email (everything before the @ symbol)YesUsernameDefaults to first part of email address (everything before the @ symbol). If a user already exists in JumpCloud with a matching email, the Username for that user will not be overwritten by BambooHR.
Preferred Name OR First Name & Last NameNo = Preferred Name
Yes = First Name
Yes = Last Name		Display NamePopulated by Preferred Name and Last Name fields in BambooHR. If no Preferred Name value exists then First Name will be used. 

Optional fields

BambooHR Field NameUpdate in BambooHR Triggers Sync to JumpCloudJumpCloud Field NameNotes
Middle NameYesMiddle Name
Employee #YesEmployee ID
Job TitleYesJob Title
DivisionYesCompany
DepartmentYesDepartment
LocationYesLocation
Location CountryNoWork Country Location field must be selected in BambooHR App Settings in order to sync. 
Location Address Street 1 &
Location Address Street 2		NoWork Street Address Location field must be selected in BambooHR App Settings in order to sync.
Location CityNoWork City Location field must be selected in BambooHR App Settings in order to sync.
Location StateNoWork State Location field must be selected in BambooHR App Settings in order to sync.
Location ZIP/Postal CodeNoWork Postal Code Location field must be selected in BambooHR App Settings in order to sync.
Work Phone & ExtYes = Work Phone
No = Ext		Work Phone
Home PhoneYesHome Phone
Mobile PhoneYesPersonal Cell
Address Street 1 & Address Street 2YesHome Street Address
Address CityYesHome City
Address State/ProvinceYesHome State
Address ZIP/Postal CodeYesHome Postal Code
Address CountryYesHome Country

Important Things to Note

  • Case-sensitive: The integration sync between JumpCloud and BambooHR is case-sensitive.
  • Work Email field: The Work Email field in BambooHR is the key field in this provisioning integration. An employee record will not sync to JumpCloud until a unique value exists in this field, even if the rest of the employee record is complete. This field is also what populates the Username field in JumpCloud, unless a Username is already set for the user in JumpCloud.
  • Existing JumpCloud users: Existing users in JumpCloud will be overwritten with the syncing data from BambooHR as long as the Work Email value in BambooHR matches the Company Email value in JumpCloud. Usernames of JumpCloud users will not be overwritten by the integration when there is an email match.
  • Hire Date field: The Hire Date field in BambooHR is not included as part of the sync. If you have an employee record with a future hire date but you enter a Work Email for that employee, the record will sync over to JumpCloud and may provision access to other systems for that user pre-maturely. Please note that the Work Email field should be used as the key field to trigger the sync of an employee record.
  • Location Address fields: Please note that changes to the Location Address fields, because they are not part of the employee record, will not trigger a sync to update specific employee records in JumpCloud. However, any automated or manual syncs after a Location Address is changed will include the new Location Address information.

Terminating and inactivating employees

When the integration is enabled, any employee record that is set to an Inactive status in BambooHR will automatically suspend the corresponding user in JumpCloud. When employee records are set back to an Active status in BambooHR the corresponding user in JumpCloud will be re-activated.

When terminated in BambooHR, employee records are automatically set to an Inactive status and their record in JumpCloud will be automatically Suspended.

Deleting employees

When an employee is deleted in BambooHR, it will NOT automatically suspend or delete that user in JumpCloud. The user will remain in the same status as was listed before the deletion in BambooHR. Remember to delete users in JumpCloud manually when you delete employee records in BambooHR.

How do I trigger a manual sync?

You can initiate a manual sync of all employee records at any time by navigating to Settings and selecting Apps. Then click the Settings button next to JumpCloud in the Installed Apps section. You do not need to update anything in the integration settings modal. Simply click Save and this will trigger a manual sync.

Where do I go for support for this integration?

If you are an existing customer using this integration, please be aware that this integration is supported by BambooHR.

URL Name
1404047