FAQ - Using and Troubleshooting the BambooHR® Time Kiosk

The guide provides essential information about the BambooHR Time Kiosk app, addressing common questions related to its use. It covers topics such as orientation options, data visibility, and troubleshooting. Employees can use the app in both portrait and landscape modes and clock in or out on different devices. However, event data and photos cannot be exported, and the app is currently available in English only, designed for iPadOS. The guide also explains that if the internet connection is lost, employees cannot clock in or out until connectivity is restored. Troubleshooting tips are provided for issues like daily logouts. For further assistance, users are directed to contact BambooHR Support. The guide ensures users have the necessary resources to navigate the app effectively.

  • Jul 3, 2026
  • Knowledge

Title
FAQ - Using and Troubleshooting the BambooHR® Time Kiosk
Article Text
Bamboohr Time & Attendance (Formerly Time Tracking) is only included as an add-on.

Frequently asked questions

1. Can the Time Kiosk be used in portrait or landscape mode?

Yes. You can use the app in either orientation.

2. Can I export Time Kiosk event data or photos?

No. Event data and photos cannot be exported from the app.

However, all time entries sync automatically to each employees timesheet, which can be viewed through standard Time & Attendance reports (for example, the Timesheet Entries Report).

Notes:

  • Photos never sync to the web version of BambooHR.
  • Time & Attendance reports do not specify where a time entry was logged (e.g., mobile, web, kiosk, time clock).
3. Can employees clock in on one device and out on another? (web, mobile, physical time clock)

Yes. BambooHR web, mobile, Time Kiosk, and Time Clock devices synchronize, allowing seamless clock-in and clock-out across platforms.

Clocking in and out via the web and mobile app can be turned off via Time & Attendance Settings. If your location has a BambooHR Time Clock and a Time Kiosk set up, your employees will be able to clock in and out on the kiosk automatically. They will be able to clock in and out on the time clock if an admin has added them to the time clock.

4. Can employees clock in using multiple Time Kiosks?

Yes. However, all employees with Time & Attendance access will appear on the kiosk. Automatic filtering by location or group is not currently supported.

5. Can employees track breaks on the Time Kiosk?

Absolutely! If your employees are using the Start & End Time entry method and have been assigned to breaks via Meal and Rest Breaks settings, their allotted breaks will automatically populate to their kiosk profile.

6. Can employees view their work schedule on the Time Kiosk?

Yes. Employees can view their assigned work schedule after signing in to the Time Kiosk.

From the employee dashboard, employees can select View My Schedule to review their published shifts. Depending on their assigned schedule, employees may see shift information such as dates, times, and shift names.

The schedule view displays shifts that have been assigned to the employee and published by their employer. Schedules update in real time, so newly published schedules are immediately viewable by employees.

7. Can employees use both the Time Kiosk and a physical Time Clock?

Yes. If an employee has been added to the Time Clock and has the Time Clock enabled in Time & Attendance settings, they can clock in and out from either device.

8. Is the BambooHR Time Kiosk available in other languages?

No. The app is currently supported in English only.

9. Is the Time Kiosk available for Android or Windows devices?

No. The app is available only for iPadOS.

10. What happens if my internet or Wi-Fi connection goes down while using a Time Kiosk?

The BambooHR Time Kiosk requires an active internet connection and does not store any employee time data locally on the device. If the kiosk loses its internet connection, employees will not be able to clock in or out using the kiosk until connectivity is restored. During an outage, time will need to be recorded manually or entered through another connected device, such as a computer.

Time Kiosk Troubleshooting

1. The app logs out every day. How do I fix it?

Ensure that both the BambooHR Time Kiosk app and iPadOS are up to date. If the issue persists after updating, contact BambooHR Support.

2. How often does the app refresh data from BambooHR?

The app syncs automatically whenever a time clock event occurs and also refreshes during manual syncs or app restarts.

3. Can I limit which employees appear on a specific kiosk?

No. All employees with Time & Attendance enabled will display in the kiosk app. This is currently a design limitation.

4. How do kiosk events appear in the Audit Trail?

Entries appear as:

Escalation & Status

If your kiosk fails to sync, connect, or display updated employee data, ensure you are using the most up-to-date app and iPad version. If issues continue, contact BambooHR Support.

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