Purpose: To teach you to effectively manage your account and avoid service interruptions by learning how to resolve past due payments and update your billing information.

Table of Contents

• Billing Notifications
• Suspension
  • Why is my account suspended?
  • How to unsuspend your account

You will receive various email notifications throughout the lifetime of your account. Here are some examples:

• Past Due: If your account becomes past due, your Account Owner will begin to receive past due notifications. As a reminder, we extend a 22-day grace period to allow for payments to be made before your account enters suspension.
• Card Failed: If your credit card on file has been declined, your Account Owner will receive an email with the relevant error information. Additionally, if your credit card is set to expire soon, the Account Owner will receive an email regarding that expiration date.
• Pending Suspension: When your account is 17 days past due, the accounts payable contact(s) will receive an email with information regarding the pending suspension of your account, including directions for updating your payment details.
• Pending Cancellation: After your account has been suspended, your accounts payable contact(s) will receive an email regarding the pending cancellation of your account. Per our Terms of Service, you own your data. Therefore, we will delete all of your company and employee data 30 days after the suspension of your account.
• Credit Card Expiration: If your primary payment method is a credit card, and it is close to expiring, the Account Owner and Accounts Payable Contacts will begin to receive expiration warning notifications. You will receive one 30 days before expiration, 15 days before expiration, and once it expires. The notification will have the option to Update Primary Payment Method. This will take you to Billing in your account where you can update that information.