When sending an I-9, the I-9 manager may choose from the following verification types: In Person, Employer-Appointed Representative, or Employee-Appointed Representative. Keep in mind that the Employee-Appointed Representative option will allow the employee to choose their own representative to complete Step 2.

Employer-Appointed Representative

You choose someone, such as an I-9 manager, to verify the documents for completing Section 2, which can be verified remotely.

Employee-Appointed Representative

The employee chooses who verifies the documents for completing Section 2. This can be somebody outside the company. The I-9 manager cannot change the employee appointed verifier.

Visit this Mitratech help article for more information.

This option is most often used if you have accidentally chosen the Employee-Appointed Representative I-9 option.

To stop the remote access process, go to Employee Appoint Form I-9 Actions > Stop or Reject Remote Form I-9 and then click the Stop Employee Appoint Process option.

This action will stop the employee-driven workflow for Section 2 and returns the case to your I-9 managers. Use this option to cancel the employee’s remote appointment flow and immediately send the Section 2 email notification to the I-9 managers so they can complete Section 2 themselves.

Visit this Mitratech help article for more information.

No, the Tracker I-9 system can only use the E-Verify account it has access to, and it can only access E-Verify accounts that are under a WebServices Employer Agent account it has access to. 

To use E-Verify through the Tracker I-9 system, you must enroll in E-Verify under Mitratech's Web Services Employer Agent account by completing the MOU questionnaire.

1. Close the existing E-Verify case by selecting "The case is being closed because the data entered is incorrect."
2. Create a new E-Verify case with the corrected information.

The option to add an employee verification will be grayed out with text explaining that an I-9 has already been created for the employee.

No, USCIS E-Verify does not allow E-Verify cases to be deleted. However, once the existing case has been closed, you may submit a new E-Verify case for the same I-9.

You will become inactive when you enter an incorrect password 5 times within 120 minutes. If this happens, please contact us to reactivate your profile.

Mitratech does not support using the same Account Owner email across multiple BambooHR accounts. Each account must have a unique email. If your Account Owner has the same email across each of your BambooHR accounts, follow the steps below to update:

1. As the Account Owner, create a new distinct email (via your IT team) for each additional BambooHR account. This can be an email alias if needed.
2. Uninstall the Mitratech integration in BambooHR by navigating to Settings > Apps > locating the Mitratech app and clicking Uninstall (this will not affect anything you have already done/started in your account).
3. As the Account Owner, update your work email field on your personal tab with the new email address you created.
4. Reinstall the Mitratech integration. This will trigger a new sync.
5. BambooHR will then verify your email, generate a password, and send the credentials to the Account Owner. You can then log in and confirm your access.

No configuration is necessary. Each account is set up with default settings that reflect features commonly used by most organizations.

No. At this time, there are no employment verification reports in BambooHR, but you can access reports in Mitratech. The I-9 Record Summary List View on your Mitratech dashboard shows all employment verifications as well.

No, the Tracker I-9 system cannot access or link to existing accounts. To activate the integration, you must register a new Memorandum of Understanding (MOU).

E-Verify, as designed by the US Department of Homeland Security and the United States Citizenship and Immigration Services does not have functionality for an Employer Agent to take over and access or link to an existing E-Verify account that was not enrolled under that Employer Agent account.

When an I-9 is sent to an employee via Mitratech, the employee's location syncs from BambooHR into Mitratech and is listed as the worksite for their I-9. However, there are two instances where this will not happen:

1.  The employee is in a remote location: All I-9s require a physical address for their worksite. If an employee's location does not have an address attached to it in BambooHR, it will not sync to Mitratech, and they will get assigned to the "default" worksite for the company.
2. The employee's location has an "invalid" address attached to it.
   • PO Boxes are not accepted.
   • The location must be active in BambooHR.
   • The location cannot be remote
   • A U.S. address is required
   • Name, Address 1, City, State, ZIP Code are required.
   • ZIP Code must either be 5 digits (84059) or 10 digits (84059-1234).

To set the "Default" Location in BambooHR, simply add "HQ" anywhere in the chosen location's name in your BambooHR settings. For example, "Draper-HQ" or HQ Draper" would sync over as the "default" location in Mitratech, and any employee with an invalid address will automatically have this location set as their worksite.

I-9 managers can change an employee's worksite at any time in Mitratech by going to their Mitratech employee profile, and selecting a different worksite from the dropdown menu.

I-9s must be completed using the link in the email you received, not by logging directly into Mitratech.  If you cannot find that email, you can resend it from the action menu located on the I-9 in Mitratech.

There are two scenarios that may have occurred:

1. If the employee did not receive an email, confirm what verification method was selected.
2. If the I-9 manager did not receive a notification to begin Section 2, the employee most likely made the wrong selection for the verification method. Please reach out to BambooHR Support to trigger the notification.