If the PDF file includes any lingering formatting (such as fillable fields or password protection), the e-signature feature may not be able to read it as part of the base file. To prevent errors, we recommend that you use only PDF documents that do not have any preset formatting.
This can be done by "flattening" or simplifying the base PDF document, before using it to create a signature template.
To flatten the PDF to ensure that the e-signature tool can read the externally entered text, you will need to do the following:
- Before uploading a new PDF document, open the document and select the option to print > Print to PDF. This will save a simplified PDF copy of the file to your device.
- From the Files tab within BambooHR, upload the simplified version of the PDF.
- You can then use this simplified version of the document to create a signature template.
You can also do this for any current signature templates in the Files Tab that have externally entered text affecting the PDF string and e-signature tool.
- Navigate to one of the affected forms under the Files tab > Open the file > Select Print > Print to PDF.
- Upload the new simplified version of the PDF into the Files Tab in BambooHR, and use this new document to create a signature template.
- The old complex version of the document can then be deleted so that it is not used for future signature requests.
While there is no way to add a hyperlink to an E-Signature template, you can add the links to the original document, upload it to the Files tab, and create the signature setup. From there, instruct employees to download the file to view the link(s) prior to signing.