Backgrounds Online | Marketplace Partner

The article outlines the integration of Backgrounds Online with BambooHR, explaining its purpose and functionality. It provides an overview of how users can enable this integration by setting specific candidate statuses within BambooHR, which trigger background checks. Users must log into their Backgrounds Online account to connect it with BambooHR by entering their subdomain. The article details the process for initiating a background check, including changing a candidate's status and the subsequent notifications sent to candidates. It also describes how data syncs between the two platforms and directs users to BambooHR Marketplace for further information on syncing fields. For support, existing customers are advised to contact Backgrounds Online for assistance with the integration.

  • Aug 21, 2025
  • Knowledge

Title
Backgrounds Online | Marketplace Partner
Article Text

How does Backgrounds Online integrate with BambooHR?

Purpose: To help you understand what you can use Backgrounds Online for and how you can integrate it with BambooHR.

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Table of Contents

Backgrounds Online

An overview from BambooHR® Marketplace:

Use background screening solutions with Backgrounds Online through BambooHR.

You can learn more about Backgrounds Online in BambooHR® Marketplace.

How do I enable the Backgrounds Online integration?

BambooHR

Candidate Statuses

Before enabling this integration, log in to your BambooHR account and click Settings. Select Hiring and add the following candidate statuses:

  • Background Check Request
  • Background Check Started
  • Background Check Completed

These statuses will be triggers for initiating a background check, sending notifications when a background check is in progress, and alerting you when results are ready to review.

Backgrounds Online

Log in to your Backgrounds Online account. Navigate to the avatar in the top right corner and select Integrations.

Enter your BambooHR subdomain* and click Update.

*The subdomain is the first part of your BambooHR URL. For example, if your BambooHR URL is https://helpcontent.bamboohr.com, your subdomain would be helpcontent.

Login – Help Content Alpha

If you have not logged in to BambooHR, a new window will automatically open with your BambooHR URL. Enter your login credentials. If you have already logged in, it will automatically link your access.

You will see a green checkmark next to "Connection Status" when the integration setup is complete. 

  1. Click Edit under "Configure your package options" to designate the BambooHR hiring status you wish to use to initiate a background check, and select the associated default package.
  2. Click Edit under "Configure your results notifications" to designate the pending and complete background statuses in BambooHR.
How do I initiate a background check in BambooHR?

To initiate a background check in BambooHR, navigate to a candidate profile and change the candidate's status to the status you have designated to initiate the request in Backgrounds Online. In the example above, the status is Background Check Request.

The candidate will receive an email notification with a secure link for authorizing the background check package you have selected.

Once the candidate submits the information to process the background check, the submission automatically updates the candidate's status to reflect the status you have designated as the in-process indicator (i.e., Background Check Started).

Additionally, a note will automatically appear on the candidate's Notes tab, containing a link you have copied and pasted into your browser to view more information on the order.

Once the background check is complete, it will automatically update the candidate's status to reflect the status you have designated as the results indicator (i.e., Background Check Complete).

Additionally, a note will automatically appear on the candidate's Notes tab, containing a link you have copied and pasted into your browser to view the full report in your Backgrounds Online account. You will receive an email notification letting you know the background check is complete.

What data syncs to Backgrounds Online from BambooHR?

You can find this information in BambooHR® Marketplace. To learn more about syncing fields, please click here and navigate to the Integration section.

Where do I go for support for this integration?

If you are an existing customer using this integration, please be aware that Backgrounds Online supports this integration.

Click here to find contact information.

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