Have you completed all steps in our setup guide?

If so, you may need to check your Time & Attendance settings. Navigate to Settings > Time & Attendance > Select a Time & Attendance group > Settings, (or go to the Settings tab within Time & Attendance settings if you haven't created multiple groups). Once you're viewing the group settings, you need to verify that the Enable Time Clock box is checked under the How do employees in this group log time? section.

This message appears when an employee attempts to clock in while currently clocked in. They simply need to clock out, to clock in again. If your employee has edit access to their timesheet, they can make any adjustments needed. If they do not have edit access to their timesheet, make sure an a manager with access or an admin makes an adjustment for them.

Facial recognition algorithm identifies over 70 minutiae points of the face, but if your BambooHR Time Clock does not register their face, an administrator can help the employee re-enroll.

If your employee has already registered their fingerprint with an administrator, make sure they are scanning the same finger they registered. Then, ask the employee to wash their hands. If the initial fingerprint enrollment was inadequate, an administrator may need to re-enroll the employee's fingerprint. If you have the BambooHR Time Clock model, refer to this section of our First Steps: BambooHR Time Clocks help guide. If you have the BambooHR Time Clock Plus model, refer to this section of our First Steps: BambooHR Time Clocks help guide.

If you're having trouble connecting to the internet, review the following:

1. Is the ethernet cable fully secure?
2. Is the local network port is active and working?
3. Are the required URLs allowed through the firewall?
4. If you are using a static IP address, is it a correct, valid address within the range?
5. If you are using DHCP, does the clock have an IP address?

If you can answer yes to each of the questions above, contact our support team for additional help!

Absolutely!

Time Clock Model:

1. Navigate to the employee's profile

2. Select Edit Badge

3. Scan the card

If the device beeps and populates the field with a number, then you know the badge works.

Time Clock Plus Model:

1. Enter your Admin Pin

2. Select Manage Employees

3. Select the employee's name from the list

4. Select Edit next to Badge ID

5. Scan the card

If the field populates with a badge number, then you know your badge works.

Yes. If clocks go offline, they will continue to track the actions on the clock and store the data locally. However, those actions will not sync to BambooHR until the connection is restored.

While actions taken on the clock directly sync in real time, actions in BambooHR sync every four hours. If your employee still isn't showing up on the clock four hours after you've enabled time tracking, contact our support team.

Time clocks will try to send each time entry immediately. If the clock is offline, all time entries will be stored locally until the internet connection is restored, at which point they will be sent over immediately.

No, enrollment at one clock will sync to other time clocks registered to your BambooHR account.

Yes! If you want to disable the web and mobile time clock options, navigate to Settings > Time & Attendance. Then, within each time & attendance group, check the Disable clock-in and clock-out on web box under the How do employees in this group log time? section. After that, scroll down to verify you have not checked the Employees can log time with the BambooHR mobile app box under the Mobile section.

Yes. By setting up different Time & Attendance groups, you can limit who can clock time online. Simply create one Time & Attendance group for those who can clock in via the web app (or mobile) and another for those who need to clock in with the physical time clock.

The Account Owner, full admin users, and those with access to the employee's timesheet can clock out for another employee via the web app. To do so, navigate to the employee's profile, select the Timesheet tab, and click Clock Out.

As soon as an employee is removed from Time & Attendance (this is automatically done if you end their employment), their biometric data is removed from the time clock. However, you will still be able to view their clock-in and clock-out data via the Timesheet tab on their BambooHR profile.

It depends. If the employee was removed from time & attendance (which happens automatically when you end their employment), their biometric data is removed from the time clock. So, if the employee used their fingerprint or facial recognition to clock in, you will need to register them again. If they have a different clock-in ID or are using a different ID badge, you will also need to register them again.

However, if they used their clock-in ID to log in and you have chosen to have their employee number serve as their clock-in ID, you will not need to register them again as long as they have the same employee number as they did upon their original employment.

No. There is no way to assign projects or tasks from your clock. All project tracking assignments should be made from the BambooHR web app.

No. At this time, meal and rest breaks are only available on the web, mobile, and kiosk versions of BambooHR Time & Attendance.

Both. Time Clocks default with DHCP, but device configuration can be changed to Wi-Fi with the Wi-Fi module installed.

Yes. Follow the directions for your time clock below.

To switch from WiFi to Ethernet: follow the steps in the WiFi section of this help article. When you get to Step 10: "Use the arrow keys to select Network > Interface > Wireless LAN," select "On-Board LAN" instead.

To switch from Ethernet to WiFi: follow the steps in the WiFi section of this help article. When you get to Step 10: "Use the arrow keys to select Network > Interface > Wireless LAN," your system should say "On-Board LAN," select Wireless LAN, and follow the remaining steps of the help article.

Permissions on the BambooHR Time Clock directly correspond with a user's access level.

Account Owner:

• Can see and perform all actions on the Time Clock or Time Clock Plus
• Can request a Time Clocks discovery call
• Can remove time clocks from the account

Full Admin:

• Can see and perform all actions on the Time Clock or Time Clock Plus
• Can remove time clocks from the account

Custom Access Level Users:

• If a user has been granted permission to Enable/Disable Time & Attendance for all Employees, they can see and perform all actions on the Time Clock or Time Clock Plus.

Manager Access Level Users:

• If added to time & attendance, they can only see and perform their own actions on the Time Clock or Time Clock Plus. However, if granted permission, they may have access to view their direct report's timesheet via the web app.

Employee Access Level Users:

• If added to time & attendance, they can only see and perform their own actions on the Time Clock or Time Clock Plus.

All sales of Devices to Customer are final forty-five (45) days after purchase. Customers may request refunds within forty-five (45) days of purchase by emailing billing@bamboohr.com and providing the reason for the return. Upon receipt of the request, BambooHR will provide return shipping instructions to be completed at Customer's expense. Customers will receive a credit on their next BambooHR invoice for 90% of the amount paid for Devices returned in new condition within forty-five (45) days of purchase.