Global Employment Powered by Remote: Support and Ownership Guide

This guide outlines the collaboration between BambooHR and Remote for managing global employment for employees and contractors. It clarifies which tasks are performed in each system, aiding users in navigating the employee and contractor lifecycle. The guide is intended for Account Owners, Full Admins, and those with custom access to manage Remote contracts. It details specific tasks for administrators and employees, indicating where each task should be completed. Additionally, it provides contact information for support based on various scenarios, ensuring users receive assistance as needed. This resource serves as a comprehensive reference for efficiently managing global employment processes.

  • Jun 29, 2026
  • Knowledge

Title
Global Employment Powered by Remote: Support and Ownership Guide
Article Text

This guide explains how BambooHR and Remote work together to support global employment for employees and contractors. It outlines which global employment tasks are handled in BambooHR versus Remote, helping you understand where to complete key actions throughout the employee/contractor lifecycle, and who to contact for support.

Table of Contents

Who is this guide for?

This guide is for Account Owners, Full Admins, and those with custom access to manage Remote contracts with Global Employment Powered by Remote.

Which system do I complete which tasks in as an admin?

Job to be doneSystem
Discover and enable global employmentBambooHR
Understand cost to hire in a given countryBambooHR
Hire global employees/contractorsBambooHR
Create Remote employment contracts for global employees/contractorsBambooHR
Amend Remote employment contracts for EOR employeesBambooHR
Terminate Remote employment contracts for EOR employeesBambooHR
Approve time offBambooHR
Initiate EOR employee offboardingBambooHR
Cancel global employment onboardingBambooHR
Restart global employment onboardingBambooHR
Initiate rehire for EOR employeeBambooHR
Initiate global contractor offboardingRemote
Initiate a new Statement of Work / global contractor contractRemote
Approve timesheetsRemote
Approve expense reimbursements, submit bonuses, approve payroll, manage payroll reporting Remote
Approve annual benefits packageRemote
Fund payroll and pay global employment management feesRemote

Which system do I complete which tasks in as an employee?

Job to be doneSystem
Receive and sign an offer letterBambooHR
Sign Remote employment contract and enter payroll informationRemote
Onboard to company and roleBambooHR
Accept Remote employment/contractor contractRemote
Submit timesheetsRemote
Submit time off requests (for EOR employees)BambooHR
Submit expense reimbursementsRemote
View paystubsRemote
Offboard from RemoteRemote

Who do I contact for support?

Contact support@bamboohr.com if:

  • Time off isn't matching between BambooHR and Remote
  • You are unable to add a new employee with Remote
  • You are not seeing an employee listed under Global Employment who should be visible
  • Information is not matching between BambooHR/Remote
  • You need help adding additional employees or entering a new country

Contact support@remote.com if:

  • You have questions about changing an employee's agreement
  • You need to terminate or give warnings to employees
  • You have questions about specific items on invoices
  • Employees need to make special requests (like work accommodations or travel)
  • You have questions about employee benefits
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