Purpose: This guide will help you unlock the power of your company's eNPS data, enabling you to analyze employee satisfaction trends over time and improve your workplace environment. Learn how to effectively filter and interpret eNPS scores to enhance employee engagement and satisfaction to best benefit your company.

Table of Contents

• Overview
  • How is eNPS calculated?
• Responses
• Share and export the report
  • Share the report
  • Export the report

The Employee Satisfaction report shows your company's eNPS score over time and breaks down employees' responses so you can easily see which topics your employees mention in their survey responses. This report is available to the Full Admin user(s) and Account Owner in the Performance And Culture section of Settings > Reports.

The following information is available in this report.

1. Survey period: Choose the survey period you want to view.
2. Filter: To view specific groups of employees, filter the report by Department, Division, Length of Service (in five-year brackets), Age (in five-year brackets), Employment Status, or Location. The All Employees section allows you to view multiple filters within a category, such as Age. You cannot filter to a dataset with fewer than seven employees. If your dataset has fewer than seven employees, expand the filter to see the data.
   • When you apply filters, a overlay line will appear on the graph to compare your filtered data with your unfiltered data.
3. eNPS score: The score for the selected review period uses a scale from -100 to 100. A score of 0 indicates an equal number of detractors and promoters. Generally, a score around 10-20 is good, and anything above 30 is great. To learn more about score calculations, click "How is this calculated?" in the top right corner. Additionally, you can see the number of responses received out of the population size, which adjusts as you add filters, and the percentage of employees who completed the survey.
4. Trend: This shows the trend of your eNPS score over time when analyzing it. The trend chart will appear once you have data from two or more eNPS survey periods.
5. Response rate information: Click on the response rate to view the overall completion rate and the completion rate for each department and division. The overview requires at least four survey responses within a department to display overview data and the eNPS chart.
6. Scores across company: Compare eNPS scores across categories, such as Department, Division, Location, Age, Employment Status, and Length of Service. A horizontal bar chart will display this comparison, with the company score shown as a vertical dotted line for reference. The Scores Across Company section includes only segments with seven or more responses. Departments, Divisions, Locations, etc., with fewer than seven responses will appear in a tooltip below the bar chart.
7. eNPS AI summary: The eNPS summary feature automatically groups comments into three categories: Likes, Dislikes, and Employee Suggestions, and further into topic groups. Each topic includes a bar chart showing the count of responses related to that topic. Click on a bar chart to expand the comment snippets related to that topic. You can then click on these snippets to open a modal with the full comment for more context.

The eNPS AI Summary section will only become available once the eNPS survey has been completed. However, you can access the Scores Across Company section and the line charts while the survey is active.

Once you send the Employee Satisfaction survey, the system will take a snapshot of all employee and company demographics data. If any changes occur during the survey, the report will not reflect the updated data. This applies to all filters as well.

The Employee Satisfaction survey responses show you all responses from employees. The report will group the responses by score and where the score falls between the three categories (Promoter, Neutral, or Detractor).

The report will automatically show All Responses and will categorize them by likes, dislikes, or suggestions. If you would like to filter the report to only show a specific type of response, click on the type of response (Promoter, Neutral, or Detractor).

Additionally, the report shows the added tags to each response. The following actions are available from this view:

• Survey period: Select which survey period you would like to view.
• Department/division filter: Select which department(s) or division(s) for which you would like to view the survey responses. You can select multiple departments or divisions in your filter.
• Topics: Click All Topics and select the topics you would like to view responses for.

The Overview and Survey Responses tabs display data based on the total number of survey responses. To view overview data and the eNPS chart, a department must have at least four responses.

To access individual survey responses, there must be at least seven responses. If a department has only four employees, the customer cannot view individual survey responses, as this is below the required seven. However, if all four employees complete the survey, the customer will receive overview data. If only three employees submit surveys, neither the Overview nor Survey Responses tabs will display any data.